Shipping policy

Shipping Policy

Last updated: [Jan 29, 2026]

1) Processing Time

Orders are processed within [1–3 business days] (excluding weekends and holidays).
If we experience a high volume of orders, processing may take an additional [1–2 business days]. We’ll email you if there’s a significant delay.

2) Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping: [5–10 business days]

  • Express Shipping (if offered): [2–5 business days]

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

3) Shipping Locations

We currently ship to:

  • United States: 

  • International: 

If your country/region is not available at checkout, we may not ship there yet.

4) Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Tracking may take 24–48 hours to update after the carrier scans the package.

5) Incorrect Address / Returned Packages

Please confirm your shipping address before placing the order.
If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees. We are not responsible for delivery issues caused by address errors.

6) Lost, Stolen, or Delayed Packages

If your package is marked “delivered” but you didn’t receive it:

  • Check around your delivery location and with neighbors

  • Contact the carrier with your tracking number

If you still need help, contact us at pingirufino@gmail.com within [7 days] of the delivery scan.
Delays caused by carriers are outside our control, but we’ll do our best to assist.

7) Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, duties, or taxes depending on your country. These charges are the customer’s responsibility and are not included in product or shipping prices.

8) Damaged Items

If your order arrives damaged, email us within [48 hours] of delivery at pingirufino@gmail.com with:

  • Your order number

  • Photos of the item and packaging

We’ll review and provide the best solution.

9) Contact Us

If you have questions about shipping, contact:
Email: julishospitalty@gmail.com
Business hours: Monday- Sunday

If you tell me:

  1. You ship from USA or China?

  2. Your standard delivery time you want to advertise

  3. Your support email